Expert Support. Whenever You Need It.
24/7 access to experienced network and security engineers who work as an extension of your IT team to resolve incidents and tackle complex technical challenges.
Expert Engineers, Around the Clock
Our TAC Engineers provide customers with direct access to experienced network and security engineers, delivering expert technical support whenever it is needed.
Available 24/7, our TAC Engineers act as a trusted extension of your IT team, helping to resolve incidents and troubleshoot complex technical issues.
Expert Support Across Your Technology Estate
Our TAC Engineers support a wide range of technologies across networking, security and associated infrastructure, including Switching, Routing, Wireless, SD-WAN, Firewalls and DDI platforms.
Drawing on decades of combined experience and deep vendor expertise, our TAC Engineers provide rapid diagnosis and resolution of technical issues, as well as guidance on best practice and configuration.
Whether responding to a critical outage or assisting with a routine service request, our focus is on delivering a consistent, high-quality support experience.
Speak to our expert TAC Engineers today.
Coordinated Support, Reduced Complexity
IP Performance’s TAC Engineers work closely with customers, vendors and internal support functions to ensure issues are managed efficiently from initial logging through to resolution.
Where required, we engage directly with technology partners, manage escalations and coordinate remedial actions, reducing the burden on customer teams and accelerating time to resolution.
This collaborative approach provides a single point of contact for technical assistance, helping organisations maintain stable, secure and high-performing environments.
Beyond Support, Proactive Technical Expertise
Beyond incident resolution, our TAC Engineers support the wider operational lifecycle of network infrastructure through proactive advice, software and configuration guidance, health checks and technical consultancy.
By combining responsive support with deep technical expertise, we will help you maximise the value of your technology investments whilst reducing operational risk and complexity.
Certified & accredited
TAC Engineers Frequently Asked Questions
A TAC is a team of specialist engineers who provide technical support, troubleshooting and expert guidance for network and infrastructure technologies.
Yes. Our TAC Engineers operate 24 hours a day, 7 days a week, providing support whenever customers need assistance.
We support a wide range of technologies including Switching, Routing, Wireless, SD-WAN, Firewalls and DDI solutions.
Yes. Our engineers can engage directly with vendors, manage escalations and coordinate support activities on behalf of customers.
No. In addition to incident resolution, the TAC provides technical guidance, best-practice advice and assistance with operational and configuration-related queries.
A NOC primarily focuses on monitoring and operational management of infrastructure, while the TAC provides specialist engineering expertise for troubleshooting, technical support and issue resolution.
Yes. We support both reactive incident management and planned activities such as upgrades, maintenance and technical reviews.
You’ll gain access to experienced engineers, faster issue resolution, reduced operational burden and expert support across their critical network infrastructure.
Speak to our TAC Engineers today.
Get in touch with our friendly team today to find out how our TAC Engineers can help your organisation.