Support Services
ITIL Service Management Best Practice is the starting point of IP Performance support. Our 24x7x365 staffed service desk gives you direct access to a qualified technical support team and a support portal.
Remote Technical Support
Our remote support service provides a network maintenance program and software support that keeps you up to date. Remote technical support experts offer rapid response, diagnosis and resolution. Your maintenance costs are lower and you'll know you have the most recent release.
Spares Management Services
There is a range of spares management options, dramatically reducing inventory investment capital and recurring operation expenses and safeguarding availability using a repair and exchange service.
Onsite Support Services
Onsite support is also available, protecting mission-critical networks and maximising availability and reliability. We guarantee quick and effective on-site help from technical support specialists who can address your operational issues.
Performance Reporting
IP Performance offers its customers a range of reporting and analysis services. Service Level Agreements require regular reports detailing activities and the statistics associated with SLA conformance. For example, reports may detail the time a case was opened or closed, a description of the problem and the resolution. The trends over a period of time can be reported and analysed.
