Spares Management Services
Manage inventory and operating expenses with repair and replacement of your critical network hardware.
IP Performance can help dramatically reduce inventory investment capital and recurring operating expenses while helping to assure maximum network availability with repair and exchange services. With varying service levels designed to meet every support plan, the subscription service is an optional enhancement to you Remote Technical Support maintenance contract, and it provides the same reliable quality of service – whether it is your technicians that are maintaining your equipment or IP Performance.
Benefits
- IP Performance assumes all the responsibility for the storage and delivery of maintenance inventory. This alleviates you from having to locate suitable storage facilities and eliminates all material losses.
- We monitor the revision levels to make sure that the inventory is up to date. No more circulating inventory back to the vendor for hardware and firmware updates and no more duplicated inventory with multiple version codes.
- We certify all repair work and give every repaired part a new warranty.
- Reduces the risk of customer owned inventory obsolescence. Buying maintenance spare parts can be a costly mistake if changes in technology cause you to upgrade the network earlier than planned.
- Allows you to put more of your financial resources directly into the network, not inTO support of it.
Features
- Same Day Advance Exchange delivers a replacement part to your equipment site on the same day so you can restore your equipment to service now and return your faulty unit to us later.
- 2 Day Advance Exchange will get you a replacement part within 48 hour hours and we will arrange pick-up of the faulty part at a later time.
- Repair and Return is an economical solution, which allows you to return your faulty hardware for repair or replacement within 90 days.
Deliverables
- Logistics and Planning. We analyse your product configurations to determine what’s needed and we take the necessary steps to get your service in place and ready to go when you need us.
- Advance Exchange. After consulting with an IP Performance engineer, we will promptly deliver the replacement part to your site. We will arrange for pickup of faulty part to save you shipping expenses.
- Return and Repair. After consultation with an IP Performance engineer, we will provide you with a return authorisation and instructions on where to ship your parts for repair.
- Duration. Same Day and 2 Day Advance Exchange Services are subject to geographic and certain product restrictions. Repair and Exchange Services are available in annual subscription terms and can even be purchased in multi-year agreements, allowing you to enhance and extend the terms of your basic product warranty.
