IP Performance's Network Management and Monitoring Services allow you to concentrate on running your business while we ensure that your network is managed, optimised and benefits your business day to day. This allows our customers to concentrate on what they do best and we concentrate on doing what we do best by keeping your network running optimally. That's why when using our Network Management Services, with IP Performance as an outsourced support department for your organisation, we will be your advisor on procuring new hardware, software as well as monitoring essential network tasks and operations.
We use industry standard software for remote uptime monitoring and will normally know before you do that something needs attention in your environment.
For businesses that require a high level of network administration, we are also able to schedule regular on-site or off-site consultancy into the support agreement and can scale our services to meet your needs. Keys Benefit include:
· Single point of contact 24x7x365 Network Operation Centre
· Increased availability
· Effective Problem Resolution
· Flexible Solution to fit you exact needs
· Industry and solution expertise
Network Security Services
Underpinned by Symantec’s Global Intelligence Network (GIN), IP Performance’s Network Security Intelligence Service proactively monitors network security 24//7. When any network security issues are detected, our dedicated team of experienced and fully qualified network security engineers will be instantly notified. The team work proactively with our customers to reduce risks and provide continuous protection. Our systems are managed exclusively by us, on behalf of our customers, in our secure Network Operations Centre (NOC). Below are some of the services we offer:
• Security Analytics
• SSL Visibility
• CASB- Cloud Access Security Broker
• Web Application Firewall
• Secure Web Gateway (Proxy SG)
• Cloud Security Services including Malware Analysis
The adoption of cloud-based business-critical apps, bandwidth-hungry video services, and an increasingly dispersed workforce mean high-quality internet access has never been more important.
Partnering with one of Europe’s top ISP’s we can offer our customers high-speed, high-performance, internet access offers the scalability & support and choice of carriers, plus a wide range of additional features to match the needs of today's enterprises.
Broad technology portfolio:- Full range of services whether it is: DSL; FTTC; bonded services; fibre leased lines; or Ethernet that you’re looking for, we have it.
Range of capacities :- From 2Mbps to multiple 10Gbps services, whatever your size or location we have the bandwidth options to meet your needs.
Managed or wires only:- Fully managed, pre-configured CPE. Or a ‘wires only’ option if you wish to manage the service yourself.
Highly resilient :- Providing automatic failover, geographical resilience, or on-net v off-net options for the highest levels of redundancy.
Next generation network:- Our services provide direct access to the internet via our fully supported, next generation native IPv4 / IPv6 IP network.
All the above is underpinned by:
Fully supported. 24x7 monitoring & support from our NOC (Network Operations Centre)
High-level customer service. Responsive, proactive CSC & dedicated account management team
Customer portal. Online portal offering comprehensive reporting
Best SLAs. Competitive & flexible Service Level Agreements
Flexible billing. Fixed rate, or committed data rate plus burst usage
One of the most critical aspects to the efficiency and effectiveness of your network is the architecture and design. Get this wrong or unoptimised and the consequences could be harmful and expensive to your business. In researching suppliers, you must be confident in the technical expertise of the team you’re working with. As a market-leading provider of senior industry experts in the Network Architecture, Design and Security space, IP Performance gives you the reassurance you need.
Our network system engineers hold the highest technical certifications across multiple vendors. We are also skilled across broader non-network disciplines: Performance, Security and Application Control, to bring a valued understanding across the overall Network environment. Many of our engineers operate across multiple technology verticals, including ISPs, Enterprise, Government and Telecoms, ensuring that technical excellence is delivered in the context of a commercially-sound solution.
We also provides PoC (Proof of Concept), Security Audits and deployment services. Working in conjunction with your pre-production and production environment teams we can replicate and test how any particular solution might affect your performance. Furthermore, we offer our customers access to our in-house network labs to test migrations to new services or vendors, and any impact that may have.
IP Performance offer a free CASB audit (Cloud Services Risk Assessment), with detailed reporting, so that customers can test drive the service before deciding whether to subscribe.
The Shadow IT audit finds and monitors all the cloud apps being used in your organisation and highlights any risks and compliance issues these may pose. The report is a powerful tool for making intelligent decisions about which cloud apps organisations should embrace and which should be avoided.
The Shadow Data Risk Assessment for Office 365 will identify what content is being uploaded to the Office 365 account, summarise exposures such as data sharing, data leakage or data transfers, inbound and outbound, and identification of risky users.
Click on the partner logo below for more information.
For the technologies specified IP Performance has attained the highest levels of accreditation and expertise in the UK. Underpinning this strong portfolio of “best of breed” products and services is our Support Services infrastructure, comprising pre-staging, installation, configuration, commissioning, onsite/remote maintenance and troubleshooting, training, and professional services. This capability centres around our 24x7x365 manned Service Desk and supporting Technical Assistance Centre (TAC) based in Bristol with resources of 70+ engineers and 15 Spares Centre’s across the UK at its disposal. This gives our customers access to:
• Call handling on a 7x24x365 basis
• Raise tickets via Support Portal (web access)
• De-bugging, troubleshooting and problem resolution
• Remote access following customer security guidelines
• Initiate and co-ordinate on-site support to resolution.
• Software Updates/Upgrades.
• On-site Support, flexible response times to fit your needs
• Spares Management
• Single Point of Contact
• On-Line Documentation
• Management Escalation
• Monitoring and managing adherence to SLAs (Service Level Agreement) and SLGs (Service Level Guarantees) as
• Escalation within IP Performance (2nd and 3rd Level) Certified Engineers and to appropriate vendor/manufacturer.
• Technology and performance reviews
IP Performance have extensive experience in dealing with customer networks of all sizes from ISP to SME. Using this knowledge we can run a network assessment to provide you with detailed information about your current infrastructure. An assessment can be used as the basis of a new IT strategy or to move away from the pitfalls of an organically grown network. Our advanced tool set will give you knowledge of inventory, architecture and performance of the network as a whole. We can advise on physical aspects, logical setups or rationalisation of legacy equipment and processes.
In addition to organising vendor-delivered end-user certification training, IP Performance can offer customised training tailored to our customers' environments (onsite and offsite). We also have a fully equipped lab at our offices, which comprises all the equipment we sell. This allows IP Performance to provide our own training and knowledge transfer (KT) to customers and partners at our own premises.Contact Us
Your network is critical to your business and operations, so you'll know that finding a provider you can trust is of paramount importance. Our Network Services team can help with a complete end-to-end solution and has a broad range of skills to architect, design, deliver, deploy, manage and provide support you can rely on, 100%.