Remote Technical Support
Remote support for rapid response, diagnosis, resolution, and software support.
Combines a comprehensive remote network maintenance program with software support to help ensure your products effectively sustain your network.
Benefits
- Helps maximise system availability and performance while reducing software and network maintenance expenses.
- IP Performance technical support experts offer quick problem resolution, patches, and workarounds to reduce network downtime and increase software reliability.
- You can choose to receive automatic notification of software upgrades via email to help you maintain your software at the most current revision level to keep your products strong and running for their lifetime.
- Help to reduce overall maintenance expense and stabilise the demands associated with planning and budgeting for future software versions.
- New software features delivered through RTS can help drive the service delivery to meet your customers’ needs.
- Provides assurances that your network is operating on the most current software release supported by manufacturer.
Features
- A software support engineer provides a single point of contact for remote trouble tracking, resolution, and restoration of software application problems.
- Remedies, workarounds, and/or patches that can deliver rapid service restoration.
- 24x7 coverage
- Software Upgrades:
- New releases that generally include new functionality and features related to the operation, administration, and maintenance of the product.
- Upgrades could include usability and other minor enhancements such as improvements to the software platform, i.e., the operating system and element management software.
- 24x7 access online support for trouble reporting, tracking and status information, and access to on–line knowledge base.
- Online documentation and information on most product software updates and software upgrades.
Deliverables
- 24x7 remote technical support via Technical Assistance Center and on-line support systems
- Software Patches. Minor modifications to your licensed software to restore functionality.
- Software Updates. Maintenance fixes for problem resolution of your software and are generally downloaded via an electronic interface.
- Software Upgrades. Releases that contain new features and functionality for your existing products.
- Respond, Restore, Resolve performance metrics
