On Site Technical Support Services
Providing fast, reliable technical support at your site.
IP Performance On-site Technical Support offers a valuable addition to your existing maintenance program. This service helps you optimise the availability and reliability of your network. You can benefit from our high-calibre, efficient technical support specialists who deliver quick and effective on-site assistance to address your operational issues. Plus this service provides comprehensive coverage for your multi-technology systems/products.
Benefits
- Cost effective support that enables you to maximise overall network performance and stay on the leading edge of technology.
- Can help eliminate the time and cost of establishing your own in-house maintenance organisation.
- Provides access to IP Performance’s highly skilled and experienced technicians and our proven maintenance techniques to supplement your staff or address specific skills gaps.
- Flexible coverage options are available to meet your unique on-site support requirements.
Features
- We will despatch a technician to your location to provide on-site assistance.
- We offer multiple coverage options to meet your needs including same day dispatch (4 hour response), with 24x7 or 8x5 coverage and next day despatch, 8x5 coverage.
Deliverables
- Same day despatch, 24x7 coverage, 4-hour response.
- Same day despatch, Monday to Friday, 8AM-5PM coverage, customer local time, 4-business hour response.
- Next business day despatch, Monday –Friday, 8AM-5PM, coverage customer local time.
