Alcatel-Lucent OmniTouch Unified Communications
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Alcatel-Lucent OmniTouch Unified Communications is a suite of next-generation IP-based unified communications applications for enterprises. The suite allows users to tailor, control and manage calls, messages, directories, collaborative work tools and information from any location using any device and any software interface.
For example, My Instant Communicator is the world's first integrated, real-time, multimedia, multi-session, multi-device, media-blending Unified Communications application. A true innovation from Alcatel-Lucent, this solution guarantees a consistent user experience and can be upgraded to respond to changing user needs.
These powerful server-based applications optimize business communication, improve human interaction and increase productivity by enabling tools and applications to work together seamlessly. It accomplishes this by setting communications access policies and permissions, aggregating and compiling messages into a single view and providing multi-device access to information.
OmniPCX Enterprise
The Alcatel-Lucent OmniPCX Enterprise is an integrated, interactive communications solution for medium-sized businesses and large corporations. The solution combines traditional telephone functions with support for Internet-based telephony and multimedia communication.
The OmniPCX Enterprise provides a suite of unified communication applications, including a Web softphone, along with unified messaging and personal assistant applications. Based on a single software platform, the OmniPCX Enterprise is compatible with multiple operating systems, provides powerful communications servers and features an independent infrastructure. Features and benefits include:
- Unified communications applications provide access to all communications services from any location, any device (e.g., GPRS mobile phones, digital and analog phones, Web browsers, PDAs, etc.).
- Web softphone improves real-time communication flow, providing access to corporate directory, messaging systems, third-party CRM/ERP applications, etc.
- Unified messaging and personal assistant applications provide easy access to messages anywhere, anytime, with call routing and screening functions available from any device.
- Enables companies to interact with customers through a variety of communication methods, including voice, fax, e-mail, Web conferencing, etc.
- Single, multi-OS software platform compatible with a large variety of hardware platforms tailed for any enterprise configuration.
- Powerful communication servers, installed on standard equipment, provide high-level performance and reliability.
- Open, flexible system with an independent infrastructure, enabling the integration of all existing IT resources and ensuring the system can evolve as needed.
- Standards-based solution optimized for multi-site and distributed environments, providing advanced services all across the organization, including branch offices and teleworkers.
OmniPCX Office
For the smaller Enterprise, the Alcatel-Lucent OmniPCX Office is a pre-configured server which allows small and medium businesses to enjoy enterprise-class business telephony. A key component in the Alcatel-Lucent Office Communication Solutions, the OmniPCX Office is easy to deploy, easy to manage, and extremely cost effective. Installing an OmniPCX Office is the first step to improved customer service, enhanced business operations, and reduced operational risks.
The OmniPCX Office meshes seamlessly with the Alcatel-Lucent Extended Communication Server. Together, they provide advanced telephony services, secure high-speed internet and e-mail, and shared access to contacts, calendars and documents. These services are available to employees in the office and while they are traveling or working from home.
The OmniPCX Office also supports call center, softphone and third-party XML applications.
My Instant Communicator: The world's first integrated, real-time, multimedia, multi-session, multi-device, media-blending Unified Communications application. A true innovation from Alcatel-Lucent, this award-winning* solution guarantees a consistent user experience and can be upgraded to respond to changing user needs.
*Unified Communications® magazine has named the Alcatel-Lucent OmniTouch 8600 My Instant Communicator as the recipient of its 2007 Product of the Year Award for outstanding innovation. The magazine presents Product of the Year awards to companies that have demonstrated excellence in technological advancement and application refinements. This announcement follows closely the evaluation done by the renowned testing service - Miercom - in which My Instant Communicator was rated a “Top Performer”.
End users have to deal with an increasing volume of communications: phone calls, voice mails, text messages, faxes, emails, instant messages, and web, voice and video conferences. It is difficult to manage and make best use of all the different enterprise communication options on the market. Alcatel-Lucent OmniTouch 8610 My Instant Communicator is an innovative solution to this problem, integrating all communication tools to create a homogeneous experience across different devices and channels. It is the world's first integrated, multi-media, multi-session, multi-device unified communications client solution.
My Instant Communicator services can be integrated with existing business applications and accessed seamlessly from a computer, IP phone or PDA. This innovative software can also be implemented with the Alcatel-Lucent OmniTouch Unified Communications Applications Suite. This next-generation, IP-based application suite allows end users to benefit from real-time unified communications, a consistent user experience and complete control over their communications.
My Instant Communicator offers Universal Directory Access through integration with standard corporate directory applications such as Lightweight Directory Access Protocol (LDAP) and Active Directory. This allows users to organize colleagues by name, by number or by skill, for example. When a contact is selected, all the communications options for that person are displayed (e-mail, voice mail, voice call, video call, IM, add to buddy list, and so on) and contact can be initiated with the click of a button. End users are connected with the right person using the most appropriate method of communications.
My Instant Communicator replaces Alcatel-Lucent’s prior IP telephony, messaging, one-number and collaboration services formerly known as "My Phone,” “My Messaging,” “My Assistant” and “My Teamwork.” These services are now consolidated into a single-license package. My Instant Communicator is offered as a single user licence comprising "unified services" and additional optional services. The 5 key "unified services" offered by My Instant Communicator are:
- Telephony services, available through a user's preferred data and voice collaboration software, such as IBM Lotus Sametime,
- Messaging services, such as voice mail, fax and email through a Microsoft Outlook or Lotus Notes mailbox,
- Collaboration services, such as instant messaging and peer-to-peer video, through voice-over IP (VoIP) and point-to-point video,
- One number services, through call routing and screening interfaces,
- Presence services, through telephony and instant messaging presence information
Benefits
- Available: My Instant Communicator makes it easy to use and manage a variety of communications media. End users can rapidly and easily switch between email, phone, messaging and conferencing. They can also quickly change their presence status and contact options.
- Efficient: automatic presence information means end users can work more effectively. When a contact is selected in the universal directory, My Instant Communicator shows the media through which that person can be reached (e.g. email, voice mail, video, instant message). End users are automatically notified of incoming communications and can consult a balloon pop-up for an easy-to-read summary of missed calls, new messages, call-back requests, etc.
- Consistent: My Instant Communicator offers a single, coherent user experience whether you access its services on a computer, an IP phone or a PDA. This means it is particularly user-friendly for employees who use a variety of devices during their working week.
- Discreet: end users are notified of new emails, incoming calls and requests for instant message exchanges by a discreet 'toast' window. This small pop-up contains key information, such as caller identity, and allows the end user to manage the request, for example by choosing to take the call or transfer it to voice mail.
- Complete: My Instant Communicator is a single package that integrates five key components: telephony, messaging, collaboration, one number services and presence services.
- Secure: My Instant Communicator can be seamlessly integrated into the security policy of the enterprise. It is consistent with high-level requirements in terms of access control, authentication, confidentiality and software integrity
Features
- Telephony, one number and messaging services options: Alcatel-Lucent 4635/4645 or VxML voice mail ports Text-to-speech ports (10 languages available); Fax server ports and users for embedded fax option; Alcatel-Lucent 4980 Softphone (Windows desktop feature-rich telephony client); Voice encryption through software-based media encryption for IP soft phones
- Collaboration services options: Audio conferencing ports; Data conferencing ports (features desktop and application sharing and web presentations); Video conferencing enabler to control third party video bridges and room systems
- Infrastructure options: High availability mode (server redundancy); Multi-site topology (centralized Alcatel-Lucent OmniTouch Unified Communications system on an Alcatel-Lucent OmniPCX Enterprise network)
My Instant Communicator allows for further customization through integration with other vendors’ desktops.
Microsoft desktop integration:
- Telephony, messaging and one number services can be provided within Microsoft Outlook messaging software.
- Audio conferencing and telephony services can be provided within Microsoft Office® Communicator.
Alcatel-Lucent GETS (Genesys) for Microsoft Office Communicator: based on the proven, market-leading Genesys CTI platform, this solution provides telephony presence and services like call transfer, click to call, forwarding, caller ID, DND and missed call notification, to all users of Microsoft Office Communicator and Microsoft Office.
The solution can leverage existing telephony infrastructure from Alcatel-Lucent or third-party vendors with single point of management and integrates with both IP and TDM environments. The secure system supports IPsec between GETS and application entities and is highly scalable, supporting up to 100,000 users per server.
IBM desktop integration:
- Telephony, messaging and one number services can be provided within IBM Lotus Notes.
- One number services and audio conferencing and telephony services can be provided within IBM Sametime software.
